Customer Service

Sleepwear is an intimate and we do not accept returns or refunds once the item is in your possession. We recommend reading all sizing information. 

Please contact customer service with any questions or concerns and include the following:

Email: customerservice@shopsleepova.com

Subject: Order#

Body: Please include your full name and contact number.

 

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When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.

All orders are processed and shipped within 3-5 business days. After an order is placed, if your order needs verification of payment, it can delay the processing of your order. This is just an estimate, and does not include weekends or holidays.

You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated. 

Shipping Rates & Delivery times

Domestic-US

 

International *shipping time may vary depending on customs